In August 2021 I was asked by an advertising and design agency based in the Midlands to photograph real staff members for high street retailer Halfords. The portraits will be used as part of a launch event at a concept store in the South East. Customers will be able to view these images of staff on shift that day upon entering the store and seek out their expertise. The staff ranged from mechanics based in the auto centre, bike technicians, hi-fi experts through to overall customer service representatives. These images aim to capture the staff members friendly, relaxed and approachable character to help engage in the customer service experience.